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Our goal is to give you the best possible shopping experience. Our Customer Service group is on hand to help.

We offer multiple ways to contact us:

• Our Frequently Asked Questions and Customer Service pages answer many questions.

• You can send us an email support@cathaybridal.com and we will get a response back to you within 24 hours. 

• You can call us at (800) 546 4590
  

Privacy

We maintain strict security over all of our customer information and do not sell, share or trade information with outside companies. We will keep all of your information confidential and use it solely to communicate better with you. Our Customer Service extends beyond your initial purchase from us.

Sales Tax

Outside of California you do not have to pay sales tax. Inside California, we collect 7.75%.

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Color Disclaimer

Due to many factors, we cannot guarantee that the colors displayed on the website will exactly match the color of the dress. There are many variables which can change the color you see as you view our site. Computer monitors display up to millions of colors and the human eye can only decipher a very small fraction of those colors. And within that small fraction, we all see them differently. In addition, people's monitor settings may influence how colors are displayed.

Computer monitors have inherent limitations, and electronically reproducing color on the Internet is imprecise. Therefore, we cannot assure you that what you see accurately portrays the color. We have gone to great lengths to portray colors as accurately as possible.

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Shipping Policy

Cathay Bridal is serious about providing excellent customer service and fast delivery. Compare to Traditional Bridal salon's 8-12 week standard service, our standard process time is only 2-3 weeks. We even provide rush 10 day service at only $25 surcharge.

All items have a fixed S+H price that includes insurance, automated tracking, and delivery notification. When multiple items are purchased from us, automatic discounts are taken to reduce total S+H. A

ll shipments carry UPS insurance and are fully insured up to the full purchase price. In case your item is received damaged, please contact us and we will immediately file a UPS claim for you. UPS is excellent when processing claims settlements. 

Shipping Rates: International

For information on shipping to international addresses, please email us at support@cathaybridal.com or simply call our Customer Service department at 1-800-546-4590.

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Returns Policy

Wedding Gowns
We will accept returns on new un-touched non-altered Wedding Gowns. We do not accept returns on custom size gowns or specialty ordered gowns, in stock gowns, or discontinued gowns. 

In order for your return to be accepted, we ask that you follow these steps:

• You must notify us that you need to return the gown within 3 days of when the shipment was dropped off from the carrier.

• You need to contact us before you return them and we will give you a Return Authorization Number to write on the outside of the box. Any gown returned without a Return Authorization Number will not be credited.

• The gown must be in brand-new, unworn condition. The gown cannot be altered. The gown be in perfect condition - no dirt, no make-up, absolutely perfect and clean!

• All returned gowns will have a 40% restocking fee applied from the full purchase price of the gown. No manufacturer will take any gowns back from Cathay Bridal so therefore we must have a 40% restocking fee. In addition you will incur any shipping fees, transaction fees and insurance fees. 

• Any refused or non-deliverable merchandise will also incur a 40% restocking fee. 

• We must receive the gown within 10 days after we give your authorization to return. If we do not receive your gown within 10 days, no credit will be given.

• Once we receive your gown, inspect it to be sure it's as perfect as when we shipped it to you and confirm that we have received it within 10 days of issuing return authorization, we will inspect it and notify you of the amount of credit we have made to your original method of payment. Shipping costs are non-refundable. Cathay Bridal has the most upfront return policy in the industry. We will not hide behind words to contradict the terms.
  

Other Merchandise
We do NOT accept returns on Veils, Bridesmaids, Flower girls, Accessories or slips. 

We only do exchanges if you order the same color bridesmaid dress as shown on the picture, there are no return or exchange on other colors. 

There will be a 30% fee applied to the exchange for a different size. So make sure you order the right size. For how to measure and size chart, see http://www.cathaybridal.com/tip.html 

Damaged Merchandise
We closely inspect every piece of merchandise that leaves us. All merchandise that leaves here is brand new. If you feel your merchandise is damaged you must let us know within 3 days after your carrier has dropped of the package. If our staff finds that the merchandise is defective or damaged then we will contact the manufacturer and get new merchandise out to you as quickly as possible.( normally within 1 week). If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. Cathay Bridal will incur shipping charges on damaged merchandise. We will not incur shipping or insurance charges on merchandise that is found not damaged or misused.


Cancelled Orders

• All orders cancelled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price if the gown has not shipped out. 

• There is no cancellation on the gowns that has already been shipped out. 

• We do NOT accept cancellations on Veils, Bridesmaids, Flower girls, Accessories, Prom dresses or slips. 

• Rush cut orders or quick ship orders, cannot be cancelled or changed.
  

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Cathay Bridal ( Wedding Gowns Source)
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